Cancellations – Japan Crate Support Portal

Why was my subscription cancelled?

Your subscription may be cancelled if it's deemed as a remote address and we cannot find a shipping courier that will deliver to you in a timely manner, with an affordable shipping cost. If your s... See more

I just placed an order, can I cancel it?

Once an order is placed, our team starts working hard to process and fulfil your new crate so that it ships out to you in as little time as possible! Please understand that there are no cancellati... See more

I want to reactivate my canceled subscription, can I?

Yes, you can! Find the subscription that you wish to reactivate under your Account information and click on the REACTIVATE button. The system will charge your card for a renewal within 24 hours. ... See more

I don't want a crate this month but want it later. Can I do that?

Yup! Anytime that you want to skip a crate, you can skip your renewal! Just go to your Account and click on Edit. On the top there is a button for Skip Next Renewal. Once you have skipped your ren... See more

Can I cancel and refund my 12-month subscription half way?

You will only be able to cancel future subscription renewals. We cannot refund the remainder of the subscription. This applies to 3-month and 6-month subscriptions as well. Before ordering your sub... See more

I forgot to cancel my subscription, can I return the crate?

It is in our policy that subscriptions must be canceled prior to the billing date or it will renew for another month. Read more on how to cancel your subscription here. Once your subscription renew... See more