Japan Crate Subscription

Promotions/Rewards

• I already have a subscription, how can I get the special promotion item this month?
• How are J-Coins awarded?
• Are there other ways I can get J-Coins?
• How do you calculate J-Coins?
• How do I redeem my points?
• How do I refer my friends?
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Shipping

• My renewal date is at the end of the month, can I move it so I can get my crate shipped during the first wave?
• How does the rolling shipments system work?
• I'm an international subscriber, what's changing for me?
• Will my crates take longer to ship?
• Will this new shipping system include tracking numbers?
• Will you still have nutrition/ingredient labels on your items?
See all 7 articles

Japan Crate

• What is Japan Crate?
• What do I get in my crate?
• When does my crate ship?
• When is the cutoff to order next month’s crate?
• Can I receive a free crate to review on my blog/Youtube channel?
• What is the Sugoi crate? And how do I win?
See all 12 articles

Doki Doki Crate

• What is Doki Doki?
• What do I get in my crate?
• When do the Doki Doki crates ship?
• When is the cutoff to order next month’s crate?
• Can I receive a free crate to review on my blog/Youtube channel?
• What is the Suteki crate? And how do I win?
See all 8 articles

Umai Crate

• What is Umai Crate?
• What do I get in my crate?
• When do Umai Crates ship?
• When is the cutoff to order next month's crate?
• Why did the price of my Umai Crate subscription go up?
• What if I have an allergy? Do you offer custom crates to fit my diet restrictions?
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Kira Kira Crate

• What is Kira Kira Crate?
• Why Japanese beauty products?
• What's inside the Kira Kira Crate?
• I have allergies / I'm afraid some of the items won't match my skintone. Am I able to customize my crate?
• When do Kira Kira Crates ship?
• When is the cutoff to order next month's crate?
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Gacha Gacha Crate

• What is Gacha Gacha Crate?
• What is a Gachapon?
• When does my crate ship?
• Can I receive a free crate to review on my blog/Youtube channel?
• When is the cutoff to order next month’s crate?

Subscriptions & Cancellations

• What is a subscription?
• How do I cancel my subscription?
• I want to change my subscription plan/crate to a different crate. How do I do that?
• I want to reactivate my canceled subscription, can I?
• I don't want a crate this month but want it later. Can I do that?
• Can I purchase just one box?
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Billing & Payment

• What payment options are currently available?
• My card won't go through. What's the problem?
• When will I be charged for my next subscription?
• Reactivating A Canceled Subscription
• Promo Codes / Coupon Codes
• How do I receive a refund?

Gift Subscriptions

• Can I renew a Gift Subscription?
• How does the Gift Subscription work?
• How do I claim a Gift Subscription?
• How do I send a Gift Subscription?

International

• I used a courier company and have not received my crate, can you help me out?
• What countries do you ship to?
• How come I don’t see my country on the list of Countries in shipping?
• What is your pricing in my country's currency?
• Does the total shipping cost include International customs & taxes?