How long should I allow my order to deliver?

With Standard shipping (both the option with tracking and the one without), orders usually deliver around 2 weeks after we send it out. For Express shipping, which normally deliver within 2-5 business days

However, delays caused by Customs checks, bad weather, post office handling, and seasonal congestion are unfortunately not uncommon. Because of this, we ask to allow up to 6 weeks for delivery to accommodate for any of the aforementioned delays.

If the aforementioned time frames come to pass since you received your shipping notification e-mail, please alert us by writing in to info@japancrate.com and notify our support team that you are still waiting for your order.

To help us out with taking care of your case, we would appreciate it if you included your order number (which you can find in your order confirmation e-mail) in your e-mail title.

For those who have tracking numbers, please feel free to contact your post office regarding the status of your order's delivery. Just make sure you have your tracking number (which you can get by accessing your shipping confirmation e-mail) ready to provide to them.

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