Our crates ship out the first week of each month. Orders placed between the first and the last day of the current month will be shipped out the following month.
Beginning in March we will be introducing a rolling shipments system.
Umai Crates are shipped out directly from Japan. They will be shipped out by Japan Post using their SAL shipping option. Delivery will take 1-4 weeks to appear on your doorstep. Due to costs, we are unable to provide tracking information for our crates but you will still receive an email letting you know that your crate has been shipped.
We ask you to please wait six weeks after the initial shipping day to receive your crate. If you do not receive your crate after six weeks, please contact our support team at email@example.com for additional assistance.