Why did my subscription renew?

All of our subscriptions renew themselves after the subscription cycle ends. In order to place a one time subscription, you will need to cancel your order prior to the next billing date. Learn how to cancel your subscription here.

If you fail to cancel your subscription before your billing date, you will be charged for a subscription renewal. You can cancel future renewals, but will not be refunded for the new renewal. You will still be sent the crate/s from the last renewal. This applies to multi-month subscriptions as well.

Please note that our renewals process everyday at 12:00 AM GMT regardless of your own time zone.

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