It is in our policy that subscriptions must be canceled prior to the billing date or it will renew for another month.
Read more on how to cancel your subscription here.
Once your subscription renews and your order has been processed, we are unable to cancel the order or accept a returned crate for refund.
If you choose to send back your crate, please be aware that a refund will not be issued.
If you have a special circumstance, please write in to our Support team and they will be able to assess your situation and issue a refund if possible.
Read more on refunds here.