Oh no! Did you receive a crate that was damaged? Are you missing items? Let us know as soon as possible so that we can look into this for you!
We advise that customers take photos as soon as they receive or open their crates. This is especially important for damaged items so please do not discard the crate before taking a photo. Sending a photo with your support ticket will help the supporter assess your case faster! Also if you have received a customs notice please attach that to your email as well.
Any damages to the crate or the packaging of a product will not quality for replacement/refund or if the content is undamaged. Broken items such as cookies, chips, or other fragile snacks also may not quality for replacement.
All cases will be reviewed and handled at the discretion of the supporter.
We have limited quantities of inventory each month so missing or damaged items must be reported within 7 days of delivery. Replacement items will be shipped out in 1-2 weeks. If we do not have the missing item in stock, credit will be applied to your account instead.
*Drinks cannot be resent. Either credit will be issued or you can receive a substitute item if stock is available.