Rewards Program
- How are J-Coins awarded?
- Are there other ways I can get J-Coins?
- How do you calculate J-Coins?
- How do I redeem my points?
- How do I refer my friends?
- Do I get anything special on my birthday?
Shipping
- My renewal date is at the end of the month, can I move it so I can get my crate shipped during the first wave?
- Why are you shipping from Japan instead of the US?
- How does the rolling shipments system work?
- I'm an international subscriber, what's changing for me?
- Will my crates take longer to ship?
- Will this new shipping system include tracking numbers?
Japan Crate
- What is Japan Crate?
- What do I get in my crate?
- When does my crate ship?
- When is the cutoff to order next month’s crate?
- Can I receive a free crate to review on my blog/Youtube channel?
- What is the Sugoi crate? And how do I win?
Doki Doki Crate
- What is Doki Doki?
- What do I get in my crate?
- When do the Doki Doki crates ship?
- When is the cutoff to order next month’s crate?
- Can I receive a free crate to review on my blog/Youtube channel?
- What is the Suteki crate? And how do I win?
Umai Crate
- What is Umai Crate?
- What do I get in my crate?
- When do Umai Crates ship?
- When is the cutoff to order next month's crate?
- What if I have an allergy? Do you offer custom crates to fit my diet restrictions?
- Can I receive a free crate to review on my blog/YouTube channel?
Kira Kira Crate
- What is Kira Kira Crate?
- Why Japanese beauty products?
- What's inside the Kira Kira Crate?
- I have allergies / I'm afraid some of the items won't match my skintone. Am I able to customize my crate?
- When do Kira Kira Crates ship?
- What is the cutoff to order next month's crate?
Subscriptions & Cancellations
- What is a subscription?
- How do I cancel my subscription?
- I want to change my subscription plan/crate to a Doki Doki. How do I do that?
- I want to reactivate my canceled subscription, can I?
- I don't want a crate this month but want it later. Can I do that?
- Can I purchase just one box?
Billing & Payment
- What payment options are currently available?
- My card won't go through. What's the problem?
- When will I be charged for my next subscription?
- Reactivating A Canceled Subscription
- Promo Codes / Coupon Codes
- Late Renewals