Knowledge base

• • Subscriptions

    • My crate was delivered with damage or missing items.
    • How do I cancel my subscription?
    • What is a subscription?
    • Promo Codes / Coupon Codes
    • I want to change my subscription plan/crate to a different crate. How do I do that?
    • When is the cutoff to order next month’s crate?

  • Shipping

    • Shipping fee announcement for select countries
    • US/Canada Original, Mini, Doki Doki, Gacha Gacha, and Inku Shipping Method
    • When should you let us know about missing crates?
    • How long will it take for delivery?
    • When will my crate ship?
    • My shipping status is showing as delivered, where is my crate?

  • Cancellations

    • Why was my subscription cancelled?
    • I just placed an order, can I cancel it?
    • I want to reactivate my canceled subscription, can I?
    • I don't want a crate this month but want it later. Can I do that?
    • Can I cancel and refund my 12-month subscription half way?
    • I forgot to cancel my subscription, can I return the crate?

  • Premium - Original - Mini

    • What is Japan Crate?
    • What do I get in my crate?
    • Can I receive a free crate to review on my blog/Youtube channel?
    • What if I have an allergy? Do you offer custom crates to fit my diet restrictions?
    • I never received my Japan Crate, can I get a new one sent to me?
    • I found one of my old crates and the date on the items look like it expired a few months ago, is it still safe to eat?

  • Doki Doki

    • What is Doki Doki?
    • What do I get in my crate?
    • When is the cutoff to order next month’s crate?
    • Can I receive a free crate to review on my blog/Youtube channel?
    • What is the Suteki crate? And how do I win?
    • I don't like my crate. Can I get my money back?

  • Umai

    • What is Umai Crate?
    • What do I get in my crate?
    • When is the cutoff to order next month's crate?
    • What if I have an allergy? Do you offer custom crates to fit my diet restrictions?
    • I found one of my old crates and the date on the items look like it expired a few months ago, is it still safe to eat?
    • How long after the "best before date" can I enjoy these noodles?

  • Gacha Gacha

    • What is Gacha Gacha Crate?
    • What is a Gachapon?
    • Can I receive a free crate to review on my blog/Youtube channel?
    • When is the cutoff to order next month’s crate?

  • Gift Subscriptions

    • Can I renew a Gift Subscription?
    • How does the Gift Subscription work?
    • How do I claim a Gift Subscription?
    • How do I send a Gift Subscription?
    • How do I redeem my gift card?

  • International

    • What is your pricing in my country's currency?
    • Does the total cost include International customs & taxes?

  • Billing & Payment

    • What payment options are currently available?
    • My card won't go through. What's the problem?
    • When will I be charged for my next subscription?
    • Reactivating A Canceled Subscription
    • How do I receive a refund?