Japan Crate Subscription
Promotions/Rewards
- I already have a subscription, how can I get the special promotion item this month?
- How are J-Coins awarded?
- Are there other ways I can get J-Coins?
- How do you calculate J-Coins?
- How do I redeem my points?
- How do I refer my friends?
Shipping
- My renewal date is at the end of the month, can I move it so I can get my crate shipped during the first wave?
- Why are you shipping from Japan instead of the US?
- How does the rolling shipments system work?
- I'm an international subscriber, what's changing for me?
- Will my crates take longer to ship?
- Will this new shipping system include tracking numbers?
Japan Crate
- What is Japan Crate?
- What do I get in my crate?
- When does my crate ship?
- When is the cutoff to order next month’s crate?
- Can I receive a free crate to review on my blog/Youtube channel?
- What is the Sugoi crate? And how do I win?
Doki Doki Crate
- What is Doki Doki?
- What do I get in my crate?
- When do the Doki Doki crates ship?
- When is the cutoff to order next month’s crate?
- Can I receive a free crate to review on my blog/Youtube channel?
- What is the Suteki crate? And how do I win?
Umai Crate
- What is Umai Crate?
- What do I get in my crate?
- When do Umai Crates ship?
- When is the cutoff to order next month's crate?
- Why did the price of my Umai Crate subscription go up?
- What if I have an allergy? Do you offer custom crates to fit my diet restrictions?
Kira Kira Crate
- What is Kira Kira Crate?
- Why Japanese beauty products?
- What's inside the Kira Kira Crate?
- I have allergies / I'm afraid some of the items won't match my skintone. Am I able to customize my crate?
- When do Kira Kira Crates ship?
- When is the cutoff to order next month's crate?
Gacha Gacha Crate
- What is Gacha Gacha Crate?
- What is a Gachapon?
- Can I trade my Gachapons or get a specific character in my Gacha Gacha Crate?
- Why can’t I place an order for a Gacha Gacha Crate?
- I never received my Gacha Gacha Crate, can I get a new one sent to me?
- When does my crate ship?
Subscriptions & Cancellations
- My subscription renewal missed the deadline, what do I do?
- What is a subscription?
- How do I cancel my subscription?
- I want to change my subscription plan/crate to a different crate. How do I do that?
- I want to reactivate my canceled subscription, can I?
- I don't want a crate this month but want it later. Can I do that?
Billing & Payment
Gift Subscriptions
International
Japan Crate Store
Products
- What kind of products do you sell at the Japan Crate Store?
- Can Japanese products cater to my dietary restrictions?
- What if I have skin allergies, or worries about cosmetics not matching my skin tone?
- My item arrived damaged! What should I do?
- What is the "best by" date, and how long after it can I enjoy my food products?
Billing and Payment
Shipping
- I live in Canada. Why can't I select my country for shipping?
- What shipping options do you offer?
- Why is Express the only shipping option available to me?
- When does my order ship?
- How are shipping rates calculated?
- Why is my shipping charge so expensive?