Subscriptions
- My crate was delivered with damage or missing items.
- How do I cancel my subscription?
- What is a subscription?
- Promo Codes / Coupon Codes
- I want to change my subscription plan/crate to a different crate. How do I do that?
- When is the cutoff to order next month’s crate?
Shipping
Cancellations
- Why was my subscription cancelled?
- I just placed an order, can I cancel it?
- I want to reactivate my canceled subscription, can I?
- I don't want a crate this month but want it later. Can I do that?
- Can I cancel and refund my 12-month subscription half way?
- I forgot to cancel my subscription, can I return the crate?
Premium - Original - Mini
- What is Japan Crate?
- What do I get in my crate?
- Can I receive a free crate to review on my blog/Youtube channel?
- What if I have an allergy? Do you offer custom crates to fit my diet restrictions?
- I never received my Japan Crate, can I get a new one sent to me?
- I found one of my old crates and the date on the items look like it expired a few months ago, is it still safe to eat?
Doki Doki
- What is Doki Doki?
- What do I get in my crate?
- When is the cutoff to order next month’s crate?
- Can I receive a free crate to review on my blog/Youtube channel?
- What is the Suteki crate? And how do I win?
- I don't like my crate. Can I get my money back?
Umai
- What is Umai Crate?
- What do I get in my crate?
- When is the cutoff to order next month's crate?
- What if I have an allergy? Do you offer custom crates to fit my diet restrictions?
- I found one of my old crates and the date on the items look like it expired a few months ago, is it still safe to eat?
- How long after the "best before date" can I enjoy these noodles?