Important Announcement
Shipping
- What are the benefits of USPS Priority mail?
- When will my crate ship?
- My shipping status is showing as delivered, where is my crate?
- My renewal date is at the end of the month, can I move it so I can get my crate shipped during the first wave?
- How does the rolling shipments system work?
- Will my crates take longer to ship?
Japan Crate
- What is Japan Crate?
- What do I get in my crate?
- When does my crate ship?
- When is the cutoff to order next month’s crate?
- Can I receive a free crate to review on my blog/Youtube channel?
- What is the Sugoi crate? And how do I win?
Doki Doki Crate
- What is Doki Doki?
- What do I get in my crate?
- When do the Doki Doki crates ship?
- When is the cutoff to order next month’s crate?
- Can I receive a free crate to review on my blog/Youtube channel?
- What is the Suteki crate? And how do I win?
Umai Crate
- What is Umai Crate?
- What do I get in my crate?
- When do Umai Crates ship?
- When is the cutoff to order next month's crate?
- Why did the price of my Umai Crate subscription go up?
- What if I have an allergy? Do you offer custom crates to fit my diet restrictions?
Kira Kira Crate
- What's inside the Kira Kira Crate?
- I have allergies / I'm afraid some of the items won't match my skintone. Am I able to customize my crate?
- When do Kira Kira Crates ship?
- When is the cutoff to order next month's crate?
- Can I receive a free crate to review on my blog/YouTube channel?
- I don't like my crate. Can I get my money back?
Gacha Gacha Crate
Subscriptions & Cancellations
- I just placed an order, can I cancel it?
- How do I cancel my subscription?
- What is a subscription?
- I want to change my subscription plan/crate to a different crate. How do I do that?
- I want to reactivate my canceled subscription, can I?
- I don't want a crate this month but want it later. Can I do that?